Diagnose and resolve integration problems — from missing events to incorrect data.

Something isn't right

Step-by-step guide for tracing missing data through the Control Panel.

An event hasn't arrived in the destination system

Diagnose whether incorrect data originates from the source system or HighCohesion's transformation logic.

Data is showing incorrectly in a system

What to do when you receive an error notification from HighCohesion.

I received an alert — what now?

Locate a specific order, stock update, return, or refund in the Control Panel using search and filters.

How to find a specific event in the Control Panel

Resolve a failed event directly from the Control Panel and resubmit it for processing.

How to fix and resend a failed event

Understand the difference between a one-off value fix and a mapping change, and know which applies to your situation.

Correcting a mapping or field value

How to request HC to reprocess a large batch of failed events after you've fixed the root cause.

Requesting a bulk resend

Guidance on when to contact HC for support, what to include, and how to raise urgent issues.

When to escalate to the HC team

Search or browse for information and answers on how to use the HighCohesion iPaaS

Everything you need to understand what HighCohesion does and how to get started.

Get up and running

What HighCohesion does

How your integrations are structured

A walkthrough of the Control Panel for anyone using it for the first time.

Your first time in the Control Panel

Plain-English definitions of the terms used in HighCohesion, the Control Panel, and in communications with the HC team.

Glossary of key terms

Knowing when to self-serve and when to contact HC saves time. This page explains both.

How to get support

How to use the Control Panel day-to-day to keep your integrations running smoothly.

Monitor your integrations

A reference point for what normal looks like — so you can spot when something is off.

What a healthy integration looks like

A guide to what each part of the Control Panel dashboard shows and how to use it.

Reading the dashboard

A guide to what each event status means and what action, if any, you should take.

Understanding event statuses

How to configure HighCohesion to notify you when events fail, so you do not need to monitor the Control Panel continuously.

Setting up error alerts

How to add and remove team members from the Control Panel and what each access level allows.

Managing users and permissions

Conceptual guides explaining how HC processes orders, inventory, financial data, promotions, and high-volume events.

Understand how streams work

Traces a Shopify order through every stage HC touches — from placement through fulfilment, cancellation, return, and exchange.

The full lifecycle of a Shopify order

Explains the direction, triggers, and logic behind HC's inventory synchronisation, and how to troubleshoot discrepancies.

How inventory sync works

Covers what HC sends to your ERP, how it transforms financial data, timing considerations, and how to reconcile.

How financial data flows to your ERP

How HC maps discount types — line-level, order-level, gift cards, and bundles — to your ERP and WMS.

How HC handles promotions and discounts

How HC scales during peak trading periods, and what to do to prepare for flash sales, launches, and seasonal spikes.

How HC handles high-volume events

How return data moves between your returns platform, warehouse, ERP, and storefront — and what to check when a return goes missing.

How returns flow through your integration

Guides for common integration changes — adding platforms, warehouses, or mapping updates.

Making a change

How to add a new system to your HighCohesion integration — what to prepare, and what to expect.

Going live with a new platform

What's involved when you add a new fulfilment location to your HighCohesion integration.

Adding a warehouse or location

What to check before, during, and after a promotion to keep your integration running cleanly.

Running a promotion or sale event

A checklist for getting your integration ready for Black Friday, product launches, and other high-volume periods.

Preparing for peak trading

Transformation Functions

Developer reference for HighCohesion transformation files: field types, lists, pre-formatting and post-formatting functions.

Write a custom transformation

How to raise a mapping change request with HighCohesion and what to expect.

Requesting a mapping change

Quick-reference documentation for error codes, event status definitions, and other technical terms used in the Control Panel.

Reference

A reference for the common error categories you may see when investigating failed events in the Control Panel.

Error codes and what they mean

The platforms HC integrates: ecommerce, ERP and finance, warehousing and 3PL, returns, shipping, and more.

Systems HighCohesion connects

Security Standards

How HighCohesion protects your data: authentication, encryption, hosting, network security, and user roles.

Security standards

AI features and connections available in HighCohesion. 

AI in HighCohesion

Set up the HighCohesion MCP server in Claude to ask about your integrations in plain English — read-only, using your existing Control Panel login.

Connecting Claude to HighCohesion (MCP server)

Example questions for the HighCohesion MCP connector — troubleshooting records, understanding errors, failure reports, and tracing discrepancies.

What you can ask the AI assistant

HighCohesion Product Documentation

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