Setting up error alerts

So you do not need to monitor the Control Panel continuously.

Alert channels

HC supports notifications via:

• Email — sends an alert to a specified email address. You can configure your slack channels to receive notifications via specific emails.

1. Open the Control Panel and go to Alerts

2. Click on Configure Alerts

3. Select the Active checkbox and enter the list of emails to receive the alerts.

4. Set an alert threshold if applicable — for example, alert after any single failure, or only after 5 failures within 10 minutes.

5. Press Save

What an alert contains

A typical alert includes:

• Issue and error message

• Entity affected

• The stream name

• The event ID

• The Job Id

• A direct link to the event in the Control Panel

Click the link in the alert to open the event and begin investigating.

What alerts monitor

Alerts cover the three points where things can fail: a whole job failing, an event failing during transformation, and an event failing at the destination system. Alert emails are sent from alerts@highcohesion.com — add it to your safe senders list.

Managing alert volume (flood control)

If you receive a high volume of alerts in a short period, check whether a single root cause is generating many failures. A destination system outage, for example, can generate hundreds of individual failed events. Fix the root cause first, then bulk-resend the affected events.

To prevent alert fatigue during spikes, flood control groups alerts rather than sending one email per failure: once the configured threshold is reached within the time window (for example 20 errors in 15 minutes), a single notification is sent covering all the grouped failures, with a note of how many occurred. Thresholds are configured per stream by HC — if your alert volume feels wrong in either direction, ask HC to adjust them.

Daily and weekly summary reports

You can also opt in to summary reports — daily (sent 16:00 UTC) or weekly (Fridays, 16:00 UTC) — showing alert counts per stream and type. These arrive from insight@highcohesion.com with a DAILY REPORT or WEEKLY REPORT subject prefix, and are especially useful when flood control has been grouping alerts.